Effective Date: August 2026
At Borderland Windows and Doors, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website (www.borderlandwindows.com).
1. Information We Collect
We only collect personal information that you voluntarily provide to us when requesting an estimate, contacting us, or submitting an inquiry. This information may include:
- Contact Information: Name, phone number, email address, and physical address.
- Project Details: Information regarding your window, door, or home improvement needs.
- Usage Data: Standard, non-identifying website usage data (such as IP address, browser type, and pages visited) collected automatically through basic web analytics or cookies to improve website performance.
2. How We Use Your Information
We use the information we collect solely for legitimate business purposes, including:
- Scheduling, preparing, and delivering free project estimates or consultations.
- Responding to your questions, phone calls, or email inquiries.
- Communicating updates regarding your ongoing window or door installation project.
- Improving our website usability, services, and overall customer experience.
3. Sharing Your Information
We do not sell, rent, trade, or share your personal information with third parties for marketing purposes.
Borderland Windows and Doors will not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. Text messaging opt-in data is not being shared with third parties.
4. SMS & Text Messaging Terms
At Borderland Windows and Doors, we respect your phone inbox. If you choose to provide your phone number, we use text messaging strictly for operational and customer service purposes related to your direct inquiries or active projects.
- Purpose of Text Messages: We only send SMS text messages regarding free estimate scheduling, appointment reminders, project updates, order status, warranty information, and direct answers to questions you initiate.
- No Promotional Messaging: We do not send promotional, marketing, or advertising text messages. Your phone number will never be used for marketing campaigns or blast text messaging.
- No Third-Party Sharing: Mobile opt-in data, phone numbers, and SMS consent will not be sold, rented, or shared with any third parties or affiliates for marketing purposes.
- Not Automated: We do not use any automated text messaging systems. Every message sent is directly from an actual company representative.
5. Cookies & Analytics
Our website may use cookies (small data files stored on your browser) to analyze traffic and optimize your website experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent; however, some parts of the site may not function properly as a result.
6. Data Security
We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, disclosure, or misuse. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
7. Your Rights & Choices
You have the right to request access to, correction of, or deletion of any personal information you have submitted to us. If you would like to update your details or opt out of any future communications, please contact us using the details below.
8. Opting Out of Text Messages:
You have the right to opt out of receiving text messages from Borderland Windows and Doors at any time. To opt-out, you can reply “STOP” to any text message you receive from us. However, all messages sent are manually done by an employee and not an automated service.
9. Consent and Opt-In
By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to us:
Direct Inquiry: Please use our website contact form or official phone number listed on our homepage.
Company: Borderland Windows and Doors
Service Area: El Paso, TX & Las Cruces, NM